Refund Policy

What you can refund

SaySo OS sells prepaid credits and subscription plans that are consumed as you run prompts. You may request a refund of any unused credits within 14 days of purchase, for any reason. Credits that have already been consumed on model runs are non-refundable, because the underlying model cost has already been incurred on your behalf. Subscription plans can be cancelled at any time and the current period is refundable within 14 days of the charge if no credits from that period have been used.

If a technical fault on our side caused a failed or duplicated charge, or a run was billed but never delivered output, we refund it in full regardless of the 14-day window.

How to Request a Refund

Refunds are issued by us and returned through Razorpay to your original payment method. To request one:

• Ask in the in-app support chat from your profile — the fastest route, and we reply during Indian business hours
• Email us directly at support@saysoai.live with your order details

Processing Time

Once approved, refunds are typically processed within 5-10 business days. The exact timing depends on your original payment method and financial institution.

Eligibility

The 14-day window applies to all credit pack purchases and subscription plans. Refunds are issued to the original payment method used at checkout, in the currency you were charged in. Credits are removed from your wallet when a refund is issued.

Contact

If you have any questions about this Refund Policy, reach out to support@saysoai.live.